Question 1

Getting started with RedactifyAI

Accepted Answer

Sign up for a free account (no credit card required), upload a document (PDF, Word, or image), and let RedactifyAI detect sensitive information. Review the detections, make any adjustments, and download your redacted document. Visit our Support page for more help.

Question 2

What's included in the free plan?

Accepted Answer

The free plan includes 10 pages per month, up to 5 projects, RedactifyAI-powered detection, manual review and editing, and download of redacted documents. Documents auto-delete after 24–48 hours. See our Pricing page for full plan details.

Question 3

How do I upload documents?

Accepted Answer

You can upload documents directly through the web interface. Click the upload button, select your file (PDF, Word, or image), and the system will automatically process it.

Question 4

What file formats are supported?

Accepted Answer

We support PDF, Word (DOCX, DOC), and images (TIFF, PNG, JPG). Documents are processed with OCR where needed. See Features for more on supported formats.

Question 5

How accurate is RedactifyAI's detection?

Accepted Answer

RedactifyAI's models are trained on millions of documents and achieve high accuracy in detecting PII, sensitive data, and confidential information. You can always review and adjust detections before finalizing. Learn more in Features.

Question 6

What types of sensitive information can be detected?

Accepted Answer

RedactifyAI can detect names, email addresses, phone numbers, SSNs, credit card numbers, addresses, dates of birth, and more. You can also draw custom redaction boxes to hide any area manually.

Question 7

How secure is my data?

Accepted Answer

Security is our top priority. All documents are encrypted in transit and at rest. We follow security best practices. Documents are automatically deleted after processing unless you choose to store them. You always review and confirm redactions before finalizing—you stay in control.

Question 8

Where is my data stored and how long do you keep it?

Accepted Answer

Your documents are processed and stored in secure cloud infrastructure. We do not sell or share your data. Documents are automatically deleted after the retention period for your plan unless you keep them in your workspace. See Pricing for plan details.

Question 9

What if I need help?

Accepted Answer

Contact us via our Support page or email. We respond promptly and will work with you to resolve it.

Question 10

How do I upgrade or change my plan?

Accepted Answer

You can upgrade or change your plan at any time from your account settings, or see Pricing for plan options. Changes take effect immediately with prorated billing.

Question 11

Can I change plans anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately with prorated billing. Compare plans on our Pricing page.

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